“These changes reflect our values and desire to have all UPS employees feel comfortable, genuine and authentic while providing service to our customers and interacting with the general public,” UPS said in a a statement, adding that the company is “determined to continue to make UPS a great place to work for all of our more than 500,000 employees around the world.”
“Our CEO, Carol Tomé, listened to feedback from employees and heard that changes in this area would make them more likely to recommend UPS as an employer,” said UPS in its statement.
“The EEOC alleged … UPS failed to hire or promote individuals whose religious practices conflict with its appearance policy and failed to provide religious accommodations,” said the EEOC at the time, which also alleged that “UPS segregated employees who maintained beards or long hair in accordance with their religious beliefs into non-supervisory, back-of-the-facility positions without customer contact.”
The company then moved to allow religious and medical exemptions for facial hair.
But Wednesday’s announcement addresses a broader problem of unconscious bias that the rules reflected, according to Lucinda Duncalfe, founder and CEO of AboveBoard.com, an executive hiring firm that promotes diversity.
“These policies are hold-overs from a different era and reflect the biases that hold back progress, and performance,” said Duncalfe, who praised the change as “great news.”
“It never made sense that “natural’ hair was impermissible,” she added.
Nearly 300,000 UPS employees are represented by the Teamsters union, and the former rules applied to many of them. The union praised the change.
“We are very pleased about it,” said Teamsters’ statement. “The union contested the previous guidelines as too strict numerous times over the years through the grievance/arbitration process and contract negotiations. We have proposed neatly trimmed beards during several previous national negotiations.”
It’s been a busy year for UPS. The volume of packages UPS handled increased 13.5% in the third quarter compared to a year earlier, and the company hired 39,000 permanent new employees in the second quarter of 2020, and it intends to hire more than 100,000 additional seasonal employees for the peak holiday season.